They’re known for making last minute reservations, but the concierge at your hotel can do much more than that!

Getting from point A to point B can be an obstacle course for lots of reasons. Surprise weather and lost luggage are high on that list. Or, maybe the challenge is a scheduling snafu.

Let’s say, for example, you’re hosting a special birthday party at a popular New Orleans hotel, but the date happens to fall during a major festival. A concierge can help with back-up plans due to bad weather, tracking down missing luggage or replacement items, or assist in party planning.

They are experts in transportation, catering and even organizing goodie bags for your guests.

The concierge job has survived the electronic revolution, because more than simply finding facts online, a concierge has first-hand knowledge to share. They’ve eaten in the restaurants, taken the tours. And it’s their job to share the inside scoop with you.

Most concierge desks cater to anyone visiting the hotel, even for dinner, or a special event, not just overnight guests. So if your earrings didn’t make the trip, or you left your phone charger on the plane, call on the concierge.

Most are also happy to jump in during the planning stage of your celebration or vacation. So call weeks in advance to go over menus, local transportation, and other details.

There’s no set price tag on all this work. But, you should tip accordingly.

Send your travel questions to Stephanie Oswald at travelgirl@digital-stage.wgno.com and she’ll answer them on air.